As the outsourced TEM provider for Schnitzer Steel Industries, Ruby+Solberg digs into the details of each telecom bill, maintenance charge and service contract on the manufacturer’s behalf. With an initial telecom cost audit and monthly maintenance, Ruby+Solberg ensures the manufacturer’s services are uninterrupted and without errors. In short, they prevent that $.16 per minute charge from turning into a $50,000 mistake.
Telecom expense management (TEM) firms make life easier for professionals working in complex and fast-paced IT and telecom environments. TEM firms also offer services that deliver a high recurring ROI.
With technology changing at a speed that can be difficult to keep up with, businesses should expect their TEM firm to rise and meet these new challenges. Traditional TEM services are an excellent way to simplify operations and find monthly savings in telecom expenses.
The average ROI for our TEM customers is between 70–110% and we share a breakdown of these savings with clients in monthly ROI reports. These monthly ROI reports offer our clients transparency and accountability, and are a helpful tool for IT budget forecasting, which helps companies stay competitive in the technology race.
With an Advanced TEM program, businesses receive technical consulting services, gaining access to expert TEM strategists, information and resources — including new technologies that help businesses achieve greater fiscal and organizational value.
Many companies begin using our technical consulting on a project-by-project basis for activities such as:
- Troubleshooting on-site and cloud strategies
- Wireless support
- Assistance with setting IT strategies
- MACD support
Because telecom expense and invoice management is costly and cumbersome to manage in-house, standard TEM service should always provide financial return. The addition of technical consulting services promises more dynamic, holistic solutions and an even greater ROI on the bottom line.