As the outsourced TEM provider for Schnitzer Steel Industries, Ruby+Solberg digs into the details of each telecom bill, maintenance charge and service contract on the manufacturer’s behalf. With an initial telecom cost audit and monthly maintenance, Ruby+Solberg ensures the manufacturer’s services are uninterrupted and without errors. In short, they prevent that $.16 per minute charge from turning into a $50,000 mistake.
Telecom expense management (TEM) firms make life easier for professionals working in complex and fast-paced IT and telecom environments. TEM firms also offer services that deliver a high recurring ROI.
With technology changing at a speed that can be difficult to keep up with, businesses should expect their TEM firm to rise and meet these new challenges. Traditional TEM services — at Ruby+Solberg we call ours Validated Telecom Billing® (VTB®) — are an excellent way to simplify operations and find monthly savings in telecom expenses.
The average ROI for VTB® customers is between 70–110% and we share a breakdown of these savings with clients in monthly ROI reports. These monthly ROI reports offer our clients transparency and accountability, and are a helpful tool for IT budget forecasting, which helps companies stay competitive in the technology race.
With a VTB® program, businesses receive technical consulting services, gaining access to expert TEM strategists, information and resources — including new technologies that help businesses achieve greater fiscal and organizational value.
Many companies begin using VTB® technical consulting on a project-by-project basis for activities such as:
- Troubleshooting on-site and cloud strategies
- Wireless support
- Assistance with setting IT strategies
- MACD support
Because telecom expense and invoice management is costly and cumbersome to manage in-house, standard TEM service should always provide financial return. The addition of technical consulting services like VTB® promises more dynamic, holistic solutions and an even greater ROI on the bottom line.